Saitrack Money Back Guarantee 

Our Commitment to Your Confidence
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Rexcovery

Our Commitment to Your Confidence

At Saitrack, we’re confident in the quality and reliability of our devices. That’s why we’re offering a limited-time Money-Back Guarantee on the Saitrack device. This ensures that you can make your purchase worry-free, knowing we stand behind the product you trust to protect your vehicle.

What’s Covered?

This guarantee applies exclusively to the Saitrack device hardware. If the device is found to be defective or fails to function under normal operating conditions due to a manufacturing fault, you can claim a refund for the purchase price of the device.

What's NOT Covered ?
To maintain transparency, here are the exclusions:

Mobile app

THIRD PARTY PRODUCTS & SERVICES

Our Money-Back Guarantee focuses on the Saitrack device itself and does not extend to external products or services. This includes issues arising from SIM cards, network providers, or server disruptions that are beyond our control.
24hr recovery

UNSUCCESSFUL RECOVERY

While Saitrack assists in providing vehicle location information, the guarantee does not apply if law enforcement is unable to recover the vehicle for any reason. Recovery efforts depend on multiple factors beyond Saitrack’s control, including police operations and external circumstances.
User friendly

ABNORMAL DEVICE USAGE

The guarantee is valid only for defects or faults in the Saitrack device caused by manufacturing issues during normal usage. Any problems outside this scope, such as those caused by negligence or misuse, are not covered.
Test design 01

EXTERNAL FACTORS

Environmental conditions and external factors, such as extreme weather, SOE, Pandemics, network downtime, or provider outages, are not covered under this guarantee. These exclusions help set clear and fair expectations for our customers.
Simple, Transparent Claim Process
If you love what you see, transitioning to a full Saitrack plan is simple.

If you experience an issue, our straightforward claim process ensures your concerns are addressed. Submit your proof of purchase, a description of the problem, and evidence, and we’ll keep you updated while we investigate. Claims may take up to 180 days to process.

START YOUR CLAIM HERE !

To begin your claim process, please complete this form in full. Ensure you have all the necessary supporting documents before submitting your claim. Claims will not be considered without proper documentation, and only the individual named on the contract is eligible to submit or collect a claim.


√ Proof of Purchase ( Invoice & Contract Form)
√ Police report (mandatory for theft-related claims)
√ Insurance claim report (if applicable)
√ Photos or service logs of the issue (for defective device claims)
√ Any additional documentation supporting your claim